Right of Withdrawal and Return
This return policy governs the rights and methods of returning purchases made on our site, in compliance with Legislative Decree 206/2005 (Consumer Code).
1. Exclusion of the right of withdrawal for customized products
Pursuant to art. 59, paragraph 1, letter c), of the Consumer Code, the right of withdrawal does not apply to products made to measure or clearly personalized at the customer's request.
All products made according to the specifications provided at the time of ordering are considered customized, including, but not limited to: dimensions, materials, colors, finishes, accessories or particular configurations.
All products on the site are intended to be personalized and made to measure, as they are produced in accordance with the indications provided by the customer during the order phase.
Therefore, the right of return is not foreseen for these products, except in the cases expressly regulated in the following point 2.
2. Cases in which you can request a return or refund
Even though these are customized products, HOME ELEGANS the right of withdrawal or refund may apply in the following cases:
Manufacturing defects or malfunctions
If the product has defects that compromise its functionality or aesthetics, the customer can first request repair and possibly replacement or refund.
Damage during transport
If the product arrives damaged due to transport, the customer can return it and obtain a refund of the costs incurred. See the Shipping and Delivery section.
Non-compliance with the description
If the product received differs from that described in the product sheet or in the contractual offer.
Seller's default
In case of failure to comply with the delivery terms by more than 30 working days with respect to what is indicated in the contract or other contractual conditions by the seller.
Wrong article
If the customer receives an item different from the one ordered
3. How to request a return
To request a return or exercise your rights, the customer must send written communication to our Customer Service within 14 days of receiving the product, via:
- Email to: homelegans@gmail.com
- Contact form available in the "Contact Us" section of the site.
Customer Service will provide all the necessary instructions to proceed with the return.
4. Conditions for returning the product
In the event that the customer exercises the right to return at point 2, the return costs will be borne by the company and the customer will be required to return the product intact and complete in all its parts, in the original delivery conditions, complete with any accessories, manuals and documentation received, as well as correctly packaged for transport.